- Faq
Is it safe to reveal my banking information on twentydresses?

Yes, shopping at twentydresses is 100% safe. Credit card payments are processed through the Payment Gateway – PayU Payment Solutions that interface with various banks. PayU uses the latest encryption technology to protect your information. They encrypt your information so that it cannot be read as it travels over the Internet.

Furthermore, the Payment Gateway also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.

At twentydresses, we are taking extra care in tying up with payment gateways and banks. We would be adding more payment gateways over next few days to provide you with choices of payment options. The same would be highlighted on every page of the twentydresses website. You can be assured that twentydresses offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.


Does twentydresses store my credit card information?

twentydresses does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU and subsequently by Visa and Mastercard secure directly without any information passing through us.

What payment options does twentydresses support?

We accept all Visa and Mastercard Credit Cards & Debit Cards. We also accept payments through secure Internet Banking facilities with large reputed banks including ICICI Bank, HDFC Bank, Citibank, State Bank of India, Union Bank of India, Axis Bank, Deutsche Bank and Yes Bank.

We also provide Cash on Delivery (COD) option in select Pincodes. You can click the link above "COD Checker" to check if we have COD facility in your pincode or not.

Does twentydresses accept international credit cards?

No, at this moment we do not accept international credit cards.

What are the other payment options available to me?

We currently accept paymnents from all Visa and Mastercard credit cards and Internet Banking payments from major banks including ICICI Bank, Axis Bank and Yes Bank.

You may also pay using Demand Draft or Cheque. Please ensure that the cheque is in the name of "twentydresses Retail Private Limited" payable at Mumbai. Please send the cheque along with the book requirements to our mailing address given here. In case of Cheque payments the orders will be processed only when the cheque is cleared by our Bank.

We also provide Cash on Delivery option.

If I ordered an item and it appears to have a defect. How can I get it replaced?

twentydresses offers you REPLACEMENT WITHIN 7 DAYS FROM THE DATE OF DELIVERY OF THE product/s ordered on twentydresses subject to the following terms and conditions:

1. You can ask for replacement of product/s in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with twentydresses and notification of the same within 7 days from the date of delivery.

3. Replacement is offered for the product/s sold by ONLY. Disclaimer: "ANY DECISION ON 7 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD BY is at the sole discretion of and decision of shall be final and binding. twentydresses reserves the right to withdraw from 7 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature."

How to contact the Grievance Officer?

You can contact the Grievance Officer with your complaints, concerns or feedback at:

Name: Nilesh Soni

Address: 104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400 013.

Email ID: